- Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
- Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
- Zigfitness is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
- Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
- Orders are shipped to the provided shipping address listed under customer’s account.
- Zigfitness is not responsible for packages delivered to mistyped or invalid address.
- All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
- Customer’s funds will be transferred to store credit.
- Orders are generally received within 7 business days after date of fulfillment.
- Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
- Items purchased from Zigfitness may be exchanged. All exchange requests must submitted within 30 days of purchase. Each item must have the original tags attached and be unworn as well as unwashed. Zigfitness will not issue any refunds on returned products.
- All exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
- You will be responsible for paying postage on any exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
- Please allow 1-3 weeks from the time you mail your exchange to be processed dependent on the volume of returns at that time.
- All items purchased through our website must be exchanged directly through Zigfitness.